Privacy Policy

At Hoveden Builders Ltd, trading as Hoveden Homes, we’re committed to protecting and respecting your privacy. For the purpose of the Data Protection Act 1998, Hoveden Builders Ltd is the data controller of any personal data which you may provide to us or which we may collect from third parties about you and/or which we may collect when you access our website.

This policy applies to any personal data which you may provide to us in person, over the telephone, by e-mail, on our website and/or by post. This Policy explains when and why we collect personal information about people, how we process it, the conditions under which we may disclose it to others, and how we keep it secure.

By using our website, contacting us, or accessing any services which we offer, you agree to be bound by this Policy in respect of the information collected about you.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.

Who are we?

Hoveden Builders Ltd, trading as Hoveden Homes, is a limited company (no. 1159768). Hoveden Homes is a family business, established in 1974. The registered address is 51 Hailgate, Howden, Goole, East Yorkshire, DN14 7ST.

How do we collect and process information from you?

We may collect and process personal data about you including, but not limited to, information you and/or third parties such as joint purchaser(s), and/or owner(s), and sometimes people living with you, provide. If you provide any personal data relating to a Third-party, you confirm that you have the consent and agreement of that Third-party to provide to us their personal data and for us to process it in accordance with this Policy.

when contacting Hoveden Builders Ltd in person, on our website, over the telephone, by e-mail or by post;
at the time of reserving a property for purchase;
at the time of purchasing extras from us;
during the process of purchasing a property from Hoveden Builders Ltd
when selling a property to Hoveden Builders Ltd in part exchange

We may also collect and process personal data about you from Third-party sources including, but not limited to, sub-contractors, online estate portals and property websites, search providers, estate agents, mortgage brokers and lenders, local authorities, financial and legal advisors, utility suppliers, the National House Building Council (NHBC) and other warranty and building control providers.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, contact numbers, IP address, and information regarding what web pages are accessed and when.

How is your information used?

We may use your information to:

provide you with information, products or services that you request from Hoveden Builders Ltd;
process and manage your purchase of a property and/or and extras from Hoveden Builders Ltd;
carry out our obligations arising from any contracts entered between you and Hoveden Builders Ltd;
provision of warranties with a property purchased from Hoveden Builders Ltd;
notify utility suppliers about your new property and about any property Hoveden Builders Ltd have purchased from you in part exchange;
provide after sales services where applicable;
notify you about changes to our services; and/or
contact you about property or new developments and house types which may be of interest to you. We will only contact you in this way if you have confirmed, either formally in writing, email, or by post, or verbally, that you want to receive this information. If you wish to stop receiving contact from us, relating to property and/or developments that may be of interest, you need to inform us by telephone, email or post using the contact details set out in this Policy.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or if it is set out in any relevant contract you hold with us. In most cases this will be limited to 6 years after we last had any contact with you.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to Hoveden Builders Ltd’s Third-party service providers, also known as data processors, working on our behalf. This includes Third-party service providers, agents, subcontractors, and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example estate agents, legal advisors, and local authorities). However, when we use Third-party service providers, we disclose only the personal information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Hoveden Builders Ltd network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third-party product providers we work in association with: We work closely with various Third-party product providers to bring you a range of quality and reliable products and services designed to meet the needs of our customers. When you enquire about or purchase one or more of these products, the relevant Third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These Third-party product providers will share your information with us which we will use in accordance with this Privacy Policy.

We may transfer your personal information to a Third-party as part of a sale of some or all our business and assets to any Third-party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How you can access and update your information – your legal rights

You may request a copy of any personal data held by us about you upon written application. If you believe that any personal information we hold about you is incorrect or incomplete, please contact us immediately by email to info@hovedenhomes.co.uk or by writing to Hoveden Builders Ltd, 51 Hailgate, Howden, Goole, East Yorkshire, DN14 7ST. Alternatively, you can telephone 07921 813686. Any information found to be incorrect will be corrected promptly.

Your other legal rights include:

The right to access a copy of the information we hold about you;
The right to erasure, also known as the right to be forgotten. In some circumstances this is not an absolute right;
The right to restrict processing. You have the right to ‘block’ or suppress processing of personal data. Again, this is not an absolute right and will depend on the circumstances and any other legal/statutory obligations Hoveden Builders Ltd may have;
The right to data portability, although it is unlikely that this will apply in the case of our relationship with you;
The right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling).
Rights related to automated decision making including profiling.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us electronically, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of 'cookies'

Like many other websites, the Hoveden Builders Ltd website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow a website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a Third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that Third-party site and recommend that you check the policy of that Third-party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information or use the Hoveden Builders Ltd website

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in June 2018.

Any questions regarding this Policy, your personal data and our privacy practices should be sent by email to info@hovedenhomes.co.uk or by writing to Hoveden Builders Ltd, 51 Hailgate, Howden, Goole, East Yorkshire, DN14 7ST. Alternatively, you can telephone 07921 813686